Getting Started
What is GroundOps?
GroundOps connects you with vetted local agents who carry out errands and services on your
behalf — property care, relocation support, and other diaspora and on-the-ground tasks —
with photo and video proof of work so you always know what was done.
How do I create an account?
Download the GroundOps app or sign up on the website. Register with your name, email, and
phone number. For your security, login is confirmed with a one-time passcode (OTP) sent to
your email.
Is GroundOps available in my area?
We currently operate in Kenya with our headquarters in Nairobi and are expanding across
the region. Create an account to see the services available to you.
Bookings & Tasks
How do I book a task?
Choose a service category, describe what you need, add the location and any documents, then
review and confirm. Once your booking is confirmed and paid, an agent is assigned to carry
it out.
How do I track progress?
You can follow your task status in the app and chat with your agent. When the work is done,
the agent submits proof of work (photos/videos), which you review before approving.
Can I change or cancel a booking?
Yes — depending on the task's status. Cancellation and any refund eligibility follow the
terms shown at booking. See our
Cancellations & Refunds terms.
Payments & Refunds
What payment methods are accepted?
Payments are processed securely through Stripe (cards) and
M-Pesa. GroundOps never stores your full card details.
When is my agent paid?
Funds may be held until the task is completed and approved, after which the payout is
released to the agent. This protects both sides of every transaction.
How do refunds work?
If something isn't right, raise a dispute in the app. We review proof of work and
communications and may issue a refund or adjustment. See the
Terms of Service.
For Agents
How do I become an agent?
Agents are onboarded by GroundOps after identity and business verification (KYC/KYB). If
you're interested in joining, contact our team using the details below.
Why do I need to approve my device?
For security, agent accounts are tied to an approved device. If you sign in from a new
device, it must be approved before you can continue — this helps prevent unauthorised access.
What is proof of work?
Agents submit photos or videos (which may include time and location data) to evidence that a
task was completed. This builds trust with clients and supports fair dispute resolution.
Account & Security
I didn't receive my OTP — what do I do?
Check your spam folder and confirm your email address is correct. You can request a new code
by logging in again. If problems persist, contact support.
How do I reset my password?
Use the "Forgot password" option on the login screen. We'll email you a verification code to
set a new password.
How is my data protected?
We use encryption in transit, secure token storage, OTP, and device-approval controls. Read
more in our Privacy Policy.
Contact Support
Still need help? Our team is happy to assist.
