Legal
These Terms of Service govern your access to and use of the GroundOps website, mobile applications, and related services. Please read them carefully.
Last updated: 30 May 2026
These Terms of Service ("Terms") are a binding agreement between you and GroundOps Kenya Ltd. ("GroundOps", "we", "us", or "our"), which operates the GroundOps platform. By creating an account or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.
You must be at least 18 years old and able to form a legally binding contract to use the Services. By using the Services, you represent that you meet these requirements and that the information you provide is accurate and complete.
To use most features you must create an account. Login is protected by a one-time passcode (OTP), and agent accounts are additionally protected by device-approval controls. You are responsible for keeping your credentials and device secure and for all activity under your account. Notify us immediately of any unauthorised use.
GroundOps provides a platform that connects Clients with Agents to arrange managed errands, property care, relocation, and diaspora support services. GroundOps facilitates discovery, booking, communication, proof of work, and payment between Clients and Agents. Except where we expressly state otherwise, GroundOps is not the provider of the underlying task and acts as an intermediary that enables these arrangements.
Clients submit task details and requirements through the Services. A booking is confirmed once accepted and (where applicable) paid for in accordance with Section 7. Some engagements may be formalised as ongoing contracts. You agree to provide accurate task information and to cooperate so the task can be performed safely and lawfully.
Cancellation and refund eligibility depends on the status of the Task and any applicable cancellation terms shown at booking. If you are dissatisfied with a Task, you may raise a dispute through the Services. GroundOps may review proof of work, communications, and other relevant information to help resolve disputes, and may issue refunds or adjustments at its reasonable discretion.
Agents may be required to submit proof of work (such as photos or videos, which may include time and location metadata). Clients and Agents may rate and review each other. Reviews must be honest and must not contain unlawful, abusive, or misleading content. We may remove content that violates these Terms.
You agree not to:
The Services, including the GroundOps name, logos, software, and content, are owned by GroundOps or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services for their intended purpose. You retain ownership of content you submit but grant us a licence to use it as needed to operate and improve the Services.
The Services integrate third-party providers (including Google Firebase, Stripe, and M-Pesa). Your use of those services may be subject to their own terms and policies. We are not responsible for third-party services we do not control.
The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. GroundOps does not guarantee that the Services will be uninterrupted, error-free, or secure. GroundOps is not responsible for the acts, omissions, quality, or conduct of Clients or Agents in connection with a Task, except to the extent required by law.
To the maximum extent permitted by law, GroundOps and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from your use of the Services. To the extent liability cannot be excluded, our total liability for any claim is limited to the greater of the amount you paid to us for the relevant Task or KES 10,000.
You agree to indemnify and hold harmless GroundOps from any claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Services, your breach of these Terms, or your violation of any law or third-party right.
You may stop using the Services at any time. We may suspend or terminate your access if you breach these Terms, create risk or legal exposure, or for any other lawful reason. Provisions that by their nature should survive termination (including payment obligations, disclaimers, and limitations of liability) will continue to apply.
These Terms are governed by the laws of the Republic of Kenya, without regard to conflict-of-law rules. The courts of Nairobi, Kenya have jurisdiction over any dispute, subject to any mandatory consumer-protection rights you may have. The parties will first attempt to resolve disputes amicably and in good faith.
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you through the Services. Your continued use of the Services after the changes take effect constitutes acceptance of the updated Terms.
Questions about these Terms? Contact us:
